Terms and Conditions
The terms that would apply to using this website and enquiring about a trip. Template content that must be completed.
Template content – complete before publishing
- Sample document – add your real effective date before publishing.
- This document is a structural starting point only. It has not been legally reviewed.
- Payment, cancellation and refund wording must match the agency's actual trading terms.
- Confirm consumer protection and travel industry requirements with a qualified adviser.
1. Who these terms are between
These terms would govern the use of this website and any enquiry made through it. To complete Insert the registered company name, registration number, business address and the travel licence details (if applicable).
2. Using this website
The content on this site is provided for information only. Package details, prices, departure dates, images and itineraries shown here are sample data created for a frontend demonstration and are not live offers. To complete Add rules on acceptable use, intellectual property, and third party links.
3. Enquiries and quotations
To complete Explain that an enquiry does not create a booking or a contract, how quotations are prepared, how long a quotation is valid, and what happens when availability changes before a deposit is paid.
4. Prices and payment
To complete State whether prices are per person, what the price is based on (twin sharing, room type, travel dates), what taxes and fees are included, which currency applies, how deposits and balances are paid, and what surcharges may apply.
5. Booking confirmation and travel documents
To complete Describe when a booking is confirmed, what documents travellers receive and when, and what travellers must check (names spelled exactly as in the passport, flight times, baggage allowance).
6. Cancellations, amendments and refunds
To complete Set out the amendment and cancellation timeline with the associated charges, including how airline, hotel and ground operator penalties are passed on, and how refunds are processed and how long they take.
7. Passports, visas and health requirements
Travellers are responsible for holding a valid passport, obtaining any required visa, and meeting health or vaccination requirements. Requirements can change and must always be confirmed with the relevant embassy, immigration authority or health authority. To complete Add the agency's exact wording, including whether any assistance is provided.
8. Travel insurance
To complete State whether travel insurance is mandatory for any of the agency's packages, what minimum cover is recommended, and who arranges it.
9. Changes and cancellation by the agency
To complete Explain how the agency would notify travellers of changes, what alternatives would be offered, and how refunds would be handled if a departure cannot run.
10. Circumstances beyond our control
To complete Cover weather, natural events, strikes, airline schedule changes, government restrictions and similar events, and the assistance the agency would provide.
11. Liability
To complete Set out the limits of the agency's responsibility, the customer's responsibility (for example for late arrival at the airport or failure to hold correct documents), and any statutory rights that cannot be excluded.
12. Complaints and governing law
To complete Explain how a complaint should be raised, how it will be handled, and which law and courts apply (typically the laws of Malaysia).
13. Changes to these terms
To complete State how and when updated terms take effect, and the date of each revision.